Spingo takes the privacy of every member who entrusts us with their personal information seriously. This document clearly sets out what data we collect, how it is used, who may access it, and your rights as a user under Malaysia's Personal Data Protection Act (PDPA) 2010. Please read it carefully before using the Spingo platform.
All data collection and processing practices at Spingo comply with Malaysia's Personal Data Protection Act (PDPA) 2010. We ensure that every action involving user data is lawful and consistent with applicable Malaysian data protection legislation.
All data transmitted between your device and Spingo's servers is protected by 128-bit SSL encryption — the same security standard used by major Malaysian financial institutions such as Maybank and CIMB. Your data cannot be intercepted or read by any third party.
Spingo does not sell, rent, or trade members' personal data to any third party for marketing or commercial purposes. Your data belongs to you — we use it only to operate the platform as you agreed to at registration.
Spingo only collects data that is strictly necessary to operate the platform and provide services to you. We do not collect excessive information or data that has no direct relevance to the platform's operational and security requirements.
You have the right to access, correct, restrict, and request deletion of your personal data held by Spingo at any time. All requests will be processed within 14 business days in accordance with Malaysia's PDPA requirements.
Spingo does not retain your personal data longer than necessary. Active account data is kept for the duration of the active account period plus 7 years, in line with Malaysia's financial compliance requirements. Data from closed accounts is deleted or anonymised after that period.
Spingo collects several categories of personal information from registered members and platform visitors. All data collection is carried out on a lawful basis and is limited to what is genuinely necessary for the safe and effective operation of the platform.
Note: Spingo does not store credit or debit card information directly. All payments are processed through Malaysia-licensed payment gateways that handle sensitive financial data under their own PCI DSS security standards.
Spingo collects your personal data through the following methods:
This is the primary method of data collection at Spingo. Data is collected when you register a new account and complete the registration form, submit identity verification documents during the KYC process, contact the Spingo customer support team via live chat or email, fill in a feedback form or customer satisfaction survey, or join the VIP programme and provide any additional information requested.
When you use the Spingo platform, our systems automatically record certain technical information, including your IP address, device and browser type, pages visited within the platform, time spent in each section, and general usage patterns. This helps Spingo detect fraudulent activity, maintain account security, and continuously improve the user experience.
Spingo uses cookies and similar tracking technologies to maintain your login session, remember your language preferences and display settings, analyse platform traffic and usage patterns in aggregate without identifying individuals, and detect unauthorised access attempts. Further details about cookies are covered in Section 6 of this document.
Spingo uses collected personal data solely for legitimate purposes directly related to the operation of our online casino platform. Below is a detailed breakdown of how your data is used:
| Purpose of Use | Types of Data Used | Legal Basis |
|---|---|---|
| Member account management and verification | Name, email, phone number, date of birth, MyKad | Contractual compliance |
| Deposit and withdrawal processing | Payment details, MYR transaction records | Contractual compliance |
| Age verification and KYC | Date of birth, MyKad, supporting documents | Legal obligations |
| Fraud prevention and security | IP address, session data, transaction records | Spingo's legitimate interests |
| Responsible Gambling | Betting history, activity patterns | Legal obligations |
| Customer support and complaint resolution | Name, email, related transaction records | Contractual compliance |
| Marketing communications (with your consent) | Email, phone number | Your consent |
| Platform analytics and improvement | Aggregated usage data (anonymised) | Spingo's legitimate interests |
Spingo will not use your personal data for any purpose not stated in this Privacy Policy without first obtaining your renewed consent, unless required to do so by Malaysian law.
Spingo does not sell, rent, or trade your personal data to third parties. However, in operating the platform, Spingo may need to share certain information with the following parties for legitimate purposes:
Financial information required to process deposits and withdrawals will be shared with Malaysia-licensed payment gateways that handle Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX transactions. These providers are bound by strict confidentiality agreements and may only use your data for the purpose of processing transactions you have initiated.
Spingo's game providers, such as Evolution Gaming, Pragmatic Play, and other live casino studio partners, may receive anonymised account identifiers to ensure a seamless gaming experience. No personally identifiable information is shared — only session identifiers that cannot directly identify any individual.
Spingo may be required to disclose certain information to Malaysian authorities for the following reasons: a valid court order or warrant, investigations into financial crime or money laundering involving the platform, official requests from the Companies Commission of Malaysia (SSM) or relevant regulatory bodies, and statutory reporting obligations under applicable Malaysian law.
Spingo works with several third-party technology service providers to operate the platform's infrastructure, including server hosting, cybersecurity solutions, and platform performance analytics. All such providers are bound by data processing agreements that comply with Malaysia's PDPA and may only process your data in accordance with Spingo's instructions.
In all cases of disclosure to third parties, Spingo ensures that appropriate contractual safeguards are in place to protect your personal data in accordance with Malaysia's PDPA standards.
Spingo members' personal data is stored on secure servers located in certified data centres. Spingo takes reasonable technical and organisational precautions to protect your personal data against unauthorised access, alteration, disclosure, or accidental destruction.
Spingo retains your personal data for the duration your account remains active, plus a further 7 years after account closure, in accordance with Malaysia's financial and legal compliance requirements. After this period, data will be permanently deleted or anonymised so it can no longer be linked to your identity. Financial transaction data may need to be retained for a longer period subject to applicable Malaysian tax and financial legislation.
While Spingo takes all reasonable steps to protect your data, no security system can guarantee 100% protection against every cyber threat. We strongly encourage you to use a strong, unique password for your Spingo account.
Spingo uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit Spingo. They help us recognise your device, maintain your login session, and deliver a more personalised experience.
You can manage or delete cookies through your web browser settings. However, disabling essential cookies will affect the functionality of the Spingo platform and your experience may be impacted. To set your cookie preferences or withdraw consent, contact the Spingo support team at support@spingo.ws.
As a user of the Spingo platform subject to Malaysia's PDPA 2010, you have the following rights regarding your personal data. All requests to exercise these rights should be submitted by email to support@spingo.ws and will be processed within 14 business days.
You may request a copy of the personal data Spingo holds about you at any time. We will provide the information in a readable format within 14 business days.
If any data we hold about you is inaccurate or out of date, you have the right to request a correction. Details such as your phone number and email address can be updated directly through your account settings.
You may request deletion of your personal data upon account closure. Deletion is subject to the legal and financial retention obligations binding on Spingo under Malaysian law.
In certain circumstances, you may request that the processing of your data be temporarily restricted — for example, while the accuracy of disputed data is under investigation.
You may object to the processing of your data for direct marketing purposes at any time. Upon receiving your objection, Spingo will immediately cease using your data for that purpose.
You have the right to receive a copy of your personal data in a structured, machine-readable format for transfer to another service provider upon request.
To exercise any of the rights above, send an email to support@spingo.ws with the subject line "DATA RIGHTS REQUEST – [your account number]". Please include your MyKad number for identity verification. Spingo does not charge any fee for reasonable requests.
The Spingo platform is strictly for individuals aged 18 and above. Spingo does not knowingly collect or store any personal data from individuals under the age of 18. If Spingo discovers that a minor's personal data has been collected inadvertently, that data will be deleted immediately and the associated account will be closed.
If you are a parent or guardian and suspect that your minor child has registered for or accessed the Spingo platform, please contact our support team at support@spingo.ws immediately. Spingo takes this matter seriously and will respond within 24 hours.
In operating an online casino platform, some of Spingo's service providers may be based outside Malaysia — particularly game providers such as Evolution Gaming and Pragmatic Play, which have studios in various countries. Where such data transfers occur, Spingo ensures that appropriate contractual safeguards are in place, including the use of internationally recognised standard contractual clauses, to ensure your data receives a level of protection equivalent to that afforded under Malaysia's PDPA.
Spingo will not transfer your personal data to countries without adequate data protection laws without first obtaining your explicit consent or putting appropriate contractual safeguards in place. For more information on cross-border data transfers, contact our team at support@spingo.ws.
Spingo reserves the right to amend this Privacy Policy at any time to reflect changes in Malaysian law, industry practices, or platform operations. The "Last Updated" date at the top of this document will always reflect the most current version.
For material amendments — that is, changes that reduce your protections or significantly alter how we use your data — Spingo will notify registered members via email or in-platform notification at least 14 days before the changes take effect. This gives you sufficient time to review the changes and make an informed decision about your continued use of the Spingo platform.
Your continued use of the Spingo platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please close your account and discontinue use of the Spingo platform.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way Spingo handles your personal data, please reach out to us through the following channels:
We are committed to resolving any privacy concerns you may have in a fair and transparent manner, in line with Malaysia's PDPA requirements. If you are not satisfied with Spingo's response, you have the right to lodge a complaint with the relevant Malaysian Personal Data Protection Department.
Spingo complies with Malaysia's Personal Data Protection Act (PDPA) 2010 in all aspects of personal data handling. We are committed to protecting the privacy and personal data of every member on our platform.
When you register and play at Spingo, you are trusting us with highly personal information — your full name, phone number, financial details, and activity records. We do not take that trust lightly. This Privacy Policy is not merely a legal document drafted to satisfy compliance requirements. It is an honest account of how we handle your information and a commitment we make to every Spingo member.
Malaysia's Personal Data Protection Act (PDPA) 2010 grants individuals certain rights over their personal data. Spingo doesn't just comply with this law because it's required — we genuinely believe that strong data protection is the foundation of the trust we want to build with our Malaysian player community. Players who know their data is well protected can enjoy a more confident and stress-free gaming experience.
One of Spingo's strongest commitments is the principle of minimum data collection. This means we only gather information that is genuinely necessary to provide our services to you. We do not collect irrelevant demographic data, we do not monitor your activity outside the Spingo platform, and we do not build psychographic profiles for marketing manipulation purposes. What we do collect is to keep your account secure, process your financial transactions correctly, and ensure you receive the support you need when issues arise.
In the context of an online casino platform, the security of financial data is critically important. When you make a deposit using Touch 'n Go eWallet, GrabPay, DuitNow, or FPX via Maybank2u or CIMB Clicks, your transaction information passes through several layers of security before it is processed. Spingo uses 128-bit SSL encryption for all data communications, ensuring no outside party can intercept your financial information in transit. The payment gateways we use are licensed Malaysian providers that comply with international payment security standards.
One thing we want to be completely clear about in Spingo's Privacy Policy is our position on marketing. We may send registered members notifications about promotions, new bonuses, and platform updates via email or in-app notifications — but only with your consent. If you'd rather not receive marketing communications from Spingo, you can easily opt out through the notification settings in your account or by contacting our support team. We won't bombard you with unwanted marketing messages.
Privacy concerns in the online casino industry are more sensitive than in many other industries, given that they involve financial data and highly personal behavioural patterns. At Spingo, we recognise that a member's betting activity records are extremely sensitive information. That is why we ensure that internal access to member betting activity data is strictly limited — only staff who need it to carry out compliance, Responsible Gambling, and customer support duties are permitted to access such data, and all access is logged and audited on a regular basis.
We also want to address how Spingo handles situations where we may be legally required to disclose information to the authorities. If Spingo receives a valid court order or official request from Malaysian authorities, we may be required to disclose certain information. In such cases, Spingo will verify the legitimacy of the request, disclose only the specific information required, and, where permitted by law, notify the relevant member of the disclosure. We will not exceed the scope mandated by the court order or legal request.
Ultimately, your privacy at Spingo is a shared responsibility. We put in place robust technical and organisational measures to protect your data. That said, you play an important role too — use a strong and unique password for your Spingo account, never share your login credentials with anyone, only log in from your own personal devices, and promptly report any suspicious activity in your account to our support team. Together, we can ensure your account and personal data remain secure on the Spingo platform.
Set your own daily or weekly deposit limits based on what you're comfortable with. Limits cannot be raised immediately — there's a 24-hour waiting period for your protection.
Activate a break lasting anywhere from 24 hours to one month. All gaming activity is automatically suspended for the entire duration.
Players may apply for a long-term self-exclusion. The account will be fully blocked for the chosen period with no exceptions.
The Spingo platform is for users aged 18 and above only. Age verification is carried out during registration and when processing your first withdrawal.
If you have any questions, concerns, or complaints about how Spingo handles your personal data, our team is here to help. All privacy enquiries will be taken seriously and addressed in accordance with the requirements of Malaysia's PDPA 2010.
Contact us at support@spingo.ws with the subject line "PRIVACY INQUIRY". Responses will be provided within 5 business days. You may also refer to Terms & Conditions us for more information about your rights and responsibilities as a Spingo member.
By registering, you agree to Spingo's Privacy Policy and Terms & Conditions. Minimum deposit of just RM10 using your preferred e-wallet — new members are eligible for a welcome bonus of up to RM500 on their first deposit.
For users aged 18 and above only. Please bet responsibly.